Front Office Specialist

Pittsburgh, PA

Full Time

Entry Level

Position Summary

The Front Office Specialist serves as a leader within the Front Office team by providing exceptional customer service, supporting daily operations, mentoring Front Office Associates, and helping ensure a welcoming, organized, and efficient experience for every Gymkhana family.

This position works closely with the Front Office Director to maintain high standards of customer service, communication, and operational consistency.

Primary Responsibilities

Provide exceptional customer service to current and prospective Gymkhana families.
Support the daily operation of the Front Office and assist with problem solving throughout each shift.
Assist Front Office Associates with questions, training, and day to day support.
Serve as a knowledgeable resource regarding Gymkhana programs, policies, and procedures.
Assist families with registrations, class changes, payments, and general account questions.
Respond to customer concerns professionally and work toward positive resolutions.
Help maintain accurate customer records and ensure attention to detail in all administrative tasks.
Support communication between the Front Office, instructors, program leadership, and families.
Help maintain an organized, clean, and welcoming Front Office environment.
Assist with special projects, events, and operational tasks as assigned by the Front Office Director.

We’re Looking For Someone Who…

Demonstrates excellent customer service and professionalism.
Communicates clearly and confidently with families and coworkers.
Takes initiative and looks for ways to improve processes.
Remains calm and organized in a fast paced environment.
Pays close attention to detail.
Is dependable and accountable.
Enjoys helping train and support other team members.
Represents Gymkhana’s values in every interaction.

Schedule Expectations

Minimum 30 hours per week.
Must be available to work a combination of daytime, evening, and weekend shifts.

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Why are you interested in becoming a Front Office Specialist?*

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